Stand Alone Voice Mail
With stand alone voice mail, each client is
assigned a DID number, but the caller never interfaces with a live
operator. Callers leave voice messages for the client to call and
retrieve.
Voice messages Should say our system will be stored for XXX days, and they are not archived.
Auto Announce
An auto announce voice mail system integrates
the operators in the call center with the clients' callers. Callers
hear a personalized greeting, and are then given the option to leave
a voice message or revert to an operator by pressing "0", and being presented to the answering service as a call on hold.
Many clients take advantage of this service to cut down on the amount of time spent by callers with an operator by giving information such as office hours and instructions for callers on the personalized recording.
Overflow
Overflow is an extension of the auto announce
voice mail feature. Callers are reverted to voice mail where they
are greeted by a personalized message. Unlike auto announce, this
greeting usually does not give out additional information as callers
are quickly put into our call center as a call on hold.
This option is ideal for clients who need to have a call answered in 3 rings or less anytime of the day.
Bulletin Board System
A bulletin board system (or B.B.S.) allows the
caller to access different information prior to reverting to an
operator. For those clients who are running a campaign or event,
this service allows the caller to receive the maximum amount of
information with a minimal expense to the client, as time spent
within the voice mail system is not billed
