Testimonials

We make it common practice to keep in touch with our clients through our Customer Care Surveys. The following quotes were given as feedback from the office managers of some of our clients:

It is imperative that our telephones be answered 24/7, 365 days a year. The first call made by the property owner during their time of crises is very important. Having the extra service of our phones being answered 24/7 is a comfort knowing that they are always able to talk to an individual and not just an answering machine no matter what time of day it is. The after hours services provided by Information Communication Group, allows our company to guarantee that 24/7, 365 days a year emergency service.
Vivica Ballew, Office Manager Fire Works

"I want each of you to know that it's been great to work with you. I've been fortunate to have been able to count on your entrepreneurial leadership and expert contributions. Thank you for a superb job. It's been my pleasure and honor to work with you for the past 5+ years!"
Cindy White, Kauffman Foundation of Kansas City

"Our client told us that we have one of the best, professional answering services he had ever spoken to, and it is my job to call small businesses throughout the entire U.S."
John Tate, Monarch Service Company

"It was great to have the ICG staff available to take overflow calls from the Worry Free Call Center. I appreciate not having to staff my call center on the evenings or on the weekends.

The emergency lines for reporting power outages for Kansas City Power & Light were overloaded during the ice storm this past February. My clients who were without electricity called Worry Free for help and got ICG. ICG's staff patched callers through to the appropriate departments to report the power outages. This was going beyond what ICG was hired to do, but is an example of the good work we have come to expect from them."
Eraina Aseme, Worry Free

Worry Free is a for profit corporation developed by Kansas City Power & Light selling heat pumps and providing many aspects of service to the homeowner. Visit Worry Free at http://www.worryfreehome.com/.

"...have done a wonderful job with the US Postal workers meeting their needs. When they feel they are under stress whether it be something internal in the workplace, or external in their personal lives such as the recent anthrax scare, the US Postal workers have a place to go to get help through the hotline that is supported by ICG."
Greg Pearlstein, Communications Mgr, State of Kansas and Missouri US Postal Workers

"...happy to be working with your service again. I've missed your level of service."
Dixie Bollinger, St. Luke's South Primary Care

"You are the best service I've ever dealt with..."
Steve Weinrich, Lee's Summit Physicians Group

"Rose [weekday evening supervisor] should be recognized for her courtesy and professionalism."
Randy Smith ,Tann Electric