Need someone there to answer the phone for your company's support calls? We can do that.
Do you need multilingual coverage for any language? We can do that. Tele-Interpreters available 24 hours a day, 365 days a year in 153 different languages.
Need coverage for those occasional weekend or holiday calls? We can do that.
When your valuable customers are calling a call center for support, this requires the latest technology to guarantee their satisfaction. We have that technology.
When your customers need to know where their closest dealer is located. We can do that.
ICG staff members have been providing Level 1 and 2 Customer Support for over Twelve Years to Trimble Navagation, a Global GPS company. The staff provides support for over 900 products and interfaces with the company support engineers all over the globe. Our staff can assist a caller using the company dealer locate software if this is a viable option. It is all about supporting our client with their goal of superior customer service 24 X 7, 365 days of the year.
Our call center is staffed 24 hours a day, 365 days a year with multilingual, professional agents. We are 100% web centric - we can interact with your callers while interfacing with any online resource. Our technology provides rock solid reliability and our Digital Voice Recorder provides you with the assurance that your callers' experiences are available for your review. Contact us anytime for more information.