Text Messaging to Cell Phone and Alpha/Numeric Paging
With a cell phone that is set up to receive TEXT messages you may receive messages from the ICG Telephone Answering service staff. Texting is great technology that everyone is embracing. Ask us about which carriers are the more reliable service providers, as there may be small delays in receiving messages by TEXT. Even with the growing technology, Alpha numeric pagers are still great devices to receive your messages.
Our technology enables us to adapt to almost any kind of unit that receives text messages. If we know the name of your airtime provider, we can program our system to be able to send your messages to a pager, Nextel unit, or cellular phone with just a couple of keystrokes.
With an alpha pager you will be able to receive detailed text messages within minutes of transmission that may include all of the information you need, thus eliminating the extra time needed to return a call to us to retrieve your call information. Of course, we still provide digital paging for those whose needs do not call for alpha paging. We take the time to gather paging protocol information from every client we contact.
Additional Options: We offer custom "templates" for your messages so that you can receive the information you want, in the format you want, 100% of the time.
Email and Facsimile Services
We want your messages to get to you when you want them. That's why we offer a variety of methods to deliver your messages. We can fax messages immediately to your office upon receiving them, or program our system to routinely send them up to three times a day.
You no longer need to be "in the office" to make sure you get that important call. We can act as your receptionist no matter where you are. A remote receptionist is "off premises", but still able to answer office phones via call forwarded lines or a published DID # (Direct Inward Dial). Our telephone service representatives take detailed messages and give out information based upon the direction of our clients. Our experience and consistency of staff go hand in hand with our multiple choices for message delivery, email, fax, or TEXT...you choose what is best for your personal situation. We can also provide operator assisted voice mail for callers wishing to leave a voice message for you.
Digital Voice Recording
In response to requests from many of our clients, we have added a state of the art Digital Voice Recorder (DVR) program to our systems. This system is providing you with the capability of voice recording every conversation in and out of our Call Center 24 hours a day, seven days a week. The benefit to you is that if there is any question or controversy regarding what was said by the caller or by one of our agents, we can retrieve the actual voice record of the call. This can be especially important in business today, where malpractice and business liability suits are commonplace. The recording in question can be downloaded and emailed directly to you or can be played for you while you are on the line. We will also copy the call onto tape and mail it to you.
Business Associates Agreement
Click here to download the 2013 HIPAA Business Associates Agreement.
ICG Call Center