• The 24/7 Site Certification Program focuses on identifying the means through which a call center can achieve 99.99% Annual Run-Time.
• This program sets forth nearly sixty [60] criteria that need to be met or exceeded. They represent a collection of the best practices and guidelines that our teleservices sites adhere to.

View Certification Criteria


ICG has demonstrated to the satisfaction of the Certification Committee a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness. Contact us anytime for more information.